Rates and Rules
WATER RATES
Minimum Charge (“0” Usage) @ $25.53 per month
First 1 to 1,000 gallons @ $36.00 flat rate
Infrastructure Surcharge @ $3.40 per meter
Above 1,000 gallons @ $28.87 per 1,000 gallons prorated
WATER BILLING
Water meters are read and billed on the last day of each month for that month’s water usage. Water bills are mailed within 3-5 business days after the billing is ran.
If you wish to receive your water bill by e-mail, click {HERE}
PAYMENT DUE DATE: The payment due date is always on the 20th of the following month as indicated on the billing card, or the next business day if the 20th falls on a Holiday or weekend. Payments received after the due date are subject to a 10% late payment penalty. If payment has not been made within twenty-five (25) days after date of the billing, the customer will be served with a Notice of Disconnection.
PLEASE NOTE: Failure to receive a water bill shall not excuse a customer from his/her obligation to pay within the time specified. If it is nearing the due date and you have not yet received your billing card, please call the District Office.
NOTICE OF DISCONNECTION
A notice of disconnection, delivered via U.S. Postal Service, serves as notification of the date services will be disconnected due to non-payment. If payment to the past due balance is not made in full on or before the date indicated on the Notice of Disconnection, water services will be shut off at the meter. It is an illegal act for a customer to reconnect services which were disconnected by the Water District for not payment and that individual will be prosecuted accordingly.
Once a water service has been disconnected due to non-payment, a $75.00 Disconnection Fee and a $75.00 Re-connection Fee are added to the full balance due on the account, which must be paid before service is restored. Further lack of payment will result in a property lien and the account will be turned over to a collection agency.
Customers who wish to have their water turned on after regular business hours will be subject to a $100.00 after hour fee, and the BPWD employees have a 24-hour period to reconnect services. Payment must be made to reconnect and a written notice of wishing for reconnection after hours.
BAD CHECK FEE
Any returned check, for any reason, including but not limited to closed accounts or insufficient funds shall result in a charge of $30.00 to the responsible customer’s account. Any check returned two (2) times and deemed non-negotiable will result in a shut-off notice being issued and all rules and regulations governing shut-off will apply. Customers will be required to pay any and all outstanding water charges and/or returned check fees during the time period required on said notice. All payments must be made in the form of CASH or MONEY ORDER after said occurrence.
RULES & REGULATIONS
Pertaining to customer responsibility
List of items outlined in the BuncombePWD Ordinances, Chapter 3 (3.01 thru 3.28) – Click download for PDF.
- Not Liable For Interrupted Service
- Using Utilities Without Paying
- Destroying or Obstructing Property
- Service Obtained by Fraud
- Failure to Receive Bill
- Discontinuing Water Services
- Removal of Meters
- Accessibility to Meter
- Payment Penalty
- Delinquent Notice – Final Notice
- Lien on Property
- Disconnect/Re-connect Charges
- Resale
- Liability for Charges
- Estimated Charge
- Consumer Lists
- Meters Tested By Request
- Inaccurate Meter
- Water Deposits
- Using Unit Defined
- No Connection to Individual’s Lines Connected to District’s Lines – Exception
- Application for Taps and Service Connections to Waterworks System
- All Service to be By Meter
- Meters to be Open to Inspection
- Water District Not Liable For Interruption of Supply
- Cross Connections
- Inspection
- Installation
- Dangerous Usage
- Allocation of Maintenance Costs Between User and Water District
- Shortage and Purity of Supply
- Non-Compliance with Rule
- Rules to Become Part of Contract
- Form for Application for Water Service